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FAQ and general information for authors and freelancers on Reedsy
What is Reedsy?
Start here to know Reedsy better and get the most out of our platform! 😼 What is Reedsy? Reedsy is a marketplace that connects authors with the world’s best freelancers to help them create awesome books. With a community of over 100,000 indie authors and publishers, Reedsy has become the place to find the right editors, designers, marketers publicists and web developers who can make your book a success. On the marketplace, clients can [browse through profiles](https://reedsy.com/#/f
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How much does Reedsy cost?
What prices can I expect on the Reedsy marketplace? How long is a piece of string? The best way to find out exact prices for services is to send a request to our professionals. Professionals quote on each project individually after assessing the brief (after all, a veteran editor will not charge the same to work on a 150,000-word epic as a relatively new professional working on a slim novella). You
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Two-factor authentication
What is 2FA and how to set it up on Reedsy You can choose to add a second layer of authentication to your Reedsy account. What is two-factor authentication? (2FA) Two-factor authentication (2FA), also known as 2-step verification, is a security layer in addition to your username and password. With 2FA enabled on your account, you will have to provide your password (first "factor") and your 2FA code (second "factor") when signing in to your Reedsy account. 2FA codes are associated with a
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How is my project protected on Reedsy?
Your work is protected with the Reedsy contract 🔐 We know how much your work is worth to you, and its safety is one of our top priorities. At Reedsy, we are dedicated to providing the highest level of service. Every transaction, not in violation of our Terms of Use, is covered by Project Protection. That means that if you’re not happy for any sensible reason, we’ll act as a mediator and help you come to an agreement. Note that Reedsy is not a party to the co
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How does contracting work on Reedsy?
To protect both clients and professionals, Reedsy provides an automated contract that details the important terms of your collaboration. We call these our “Mandatory Terms” and any collaboration that you enter into over Reedsy is governed by them. A professional can attach additional terms to your collaboration if necessary, and they will be displayed when clients receive an offer. These are called “Special Terms” and take precedence over Mandatory Terms. Ple
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Why should I pay and communicate only through Reedsy?
Reedsy Trust Policy You get access to our policies and security features. One of the Reedsy’s greatest benefits are our security features. We’re constantly improving upon the safeguards which keep your information secure — and our Project Protection scheme ensures that clients and professionals are covered in the case of a dispute. Payment and communication off of the Reedsy platform will expose you to risks outside of our control, putt
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How do reviews work?
All client reviews are publicly displayed on the freelancer’s Reedsy profile. Freelancers have the opportunity to publicly respond to the reviews at any time. Reedsy will not remove any reviews, unless they violate our Terms of Use. The following types of review are not allowed on Reedsy and will be promptly removed from the freelancer’s profile page: Feedback that refers the client’s experienc
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How can I report a collaboration?
Reporting a collaboration As part of our Reedsy service, we will help resolve any issues that arise between a client and a professional. In the event that you cannot reach an agreement on your own, you can file a complaint with Reedsy though the “Report” tab of the relevant collaboration. We are happy to step in and mediate if: The service provider does not complete the a
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Can I cancel my collaboration?
Cancelation policy When circumstances change, you can always request to cancel your collaboration. There are 2 scenarios: You’re within the free cancelation window. You can cancel your collaboration at no cost. You’re outside of the free cancelation window. You can ask the professional to cancel the collaboration and clients will be required to pay a 20% fee to compensate them for the time spent. Professionals will likely have given up other opportunities to work on your
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Have some feedback for us?
Feedback? A product idea? A service you’d like to see on Reedsy? We’re all ears! At Reedsy, we’re always working to improve your experience, so we’d love to hear what’s working great, but also what we can do better. Do you have a feature suggestion? Something you would like to see changed on Reedsy? You can send your product feedback, thoughts and ideas to ideas@reedsy.com or send us a message via the “Help!” button at the top of the page.
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How can I deactivate my account and delete my data?
If you want to deactivate your Reedsy account as a professional or author, just follow these steps. (Please bear in mind that, for obvious reasons, you cannot close your account if you have an ongoing collaboration with an author or a professional on Reedsy.) How to deactivate account Log in to your account at reedsy.com; Go to your Account Settings; Click on the button “DEACTIVATE ACCOUNT.” 