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FAQ and general information for authors and freelancers on Reedsy
What is Reedsy?
Start here to know Reedsy better and get the most out of our platform! 😼 What is Reedsy? Reedsy is a marketplace that connects authors with the publishing world’s best freelancers to help them create awesome books. With a community of over 500,000 indie authors and professionals, Reedsy has become the place to find the right editors, designers, marketers, publicists, and web developers to make your book a success. On the marketplace, clients can [browse through our freelancers’ pro
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How much does Reedsy cost?
What can I expect to pay on the Reedsy marketplace? Each project is different, but the best way to find out exact prices for services is to send a request to our professionals. They will provide a customized quote after assessing your project brief. You can also find average prices for certain services in this blog post. What fees
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Two-factor authentication
What is 2FA and how to set it up on Reedsy 🔐 Two-factor authentication (2FA), also known as 2-step verification, is a security layer used in addition to your username and password. With 2FA enabled, you will have to provide your password (first "factor") and your 2FA code (second "factor") when signing in to your Reedsy account. 2FA codes are associated with a specific device, such as your smartphone. Why should I use 2FA? Because you can never be too careful! Two-factor authentication
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How is my project protected on Reedsy?
Your work is protected with the Reedsy contract 📑 We know how important your work is to you, and its safety is our top priority. At Reedsy, we are dedicated to providing the highest level of service. Every transaction not in violation of our Terms of Use is covered by our Project Protection policy. That means that if you’re not happy with your collaboration, we’ll act as a mediator and help you come to a resolu
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How does contracting work on Reedsy?
To protect both clients and professionals, Reedsy provides an automated contract that details the important terms of every collaboration. We call these our “Mandatory Terms” and any collaboration that you enter into via Reedsy is governed by them. A professional can attach additional terms to your collaboration if necessary, and they will be displayed when you receive an offer. These are called “Special Terms” and they take precedence over Mandatory Terms. Pl
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Copyrights on Reedsy
Obligatory disclaimer: no one at Reedsy is an attorney — this is by no means professional legal advice ⚖️ What is copyright and should I register my copyright? Copyright is a legal right that prevents others from replicating your work and selling it without your consent. The great news is that copyright is automatically granted to the author from the moment they write their book. That being said, it’s always a good idea to register your copyright with the relevant authorities to prote
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Why should I pay and communicate only through Reedsy?
Reedsy Trust Policy 🤝 You get access to our protection policies and security features. One of Reedsy’s greatest benefits is our security features. We’re constantly improving upon the safeguards which keep your information safe — and our Project Protection terms ensure that clients and professionals are covered in case of a dispute. Payment and communication off of the Reedsy platform will expose you to factors outside of our control, pu
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How do reviews work?
All client reviews are publicly displayed on the professional’s Reedsy profile. Professionals have the opportunity to publicly respond to the reviews at any time. Reedsy will not remove a review, unless it violates our Terms of Use. The following types of reviews are not allowed on Reedsy and will be promptly removed from the professional’s profile page: The coll
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How can I report a collaboration?
Reporting a collaboration 🚨 As part of our service, we will help resolve any issues that arise between a client and a professional. In the event that both parties cannot reach a mutual agreement or resolution, then you may file a complaint with Reedsy through the “Report” tab of the relevant collaboration. We are happy to step in and mediate if: The service provider does n
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Can I cancel my collaboration?
Cancelation policy When circumstances change, you can always request to cancel your collaboration. There are 2 scenarios: You’re within the free cancellation window outlined below. You can cancel your collaboration at no cost. You’re outside of the free cancellation window. You may ask the professional to cancel the collaboration, and you will be required to pay 20% of the full project fee. If payments have been processed prior to your cancellation request, you will be r
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Have some feedback for us? 📢
Feedback? A product idea? A service you’d like to see on Reedsy? We’re all ears! At Reedsy, we’re always working to improve your experience, so we’d love to hear what we can do better. Do you have a feature suggestion? Something you would like to see changed on Reedsy? You can send your product feedback, thoughts and ideas to ideas@reedsy.com or send us a message via the “Help!” button at the top of the page.
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How can I deactivate my account and delete my data?
If you want to deactivate your Reedsy account as a professional or author, just follow these steps. (Please bear in mind that, for obvious reasons, you cannot close your account if you have an ongoing collaboration with an author or a professional on Reedsy.) How to deactivate account Log in to your account at reedsy.com; Go to your Account Settings; Click on the “DEACTIVATE ACCOUNT” button. 