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Freelancers: How does Reedsy work?
Find out how to send offers, manage collaborations and payments.
What do I do after I receive a request?
A client wants to work with you! Now the ball's in your court. 💪 Respond to the request You have 48 hours to respond to a request. You can either send a message, send a quote, or decline the request. This will ensure you keep your response rate at 100%. If you decline, you will be prompted to leave the client feedback as to why you’re passing on their project. Interested? Engage with the client! Clients have spent some time researching freelancers to contact. If you’ve r
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How does my response rate work?
What is the response rate? A response rate reflects your overall responsiveness to incoming requests. It appears on your profile for authors to see once you’ve received your first request. To keep your response rate at 100%, just make sure you answer every request you receive within 48 hours. This doesn’t mean you have to say yes to everything, or that you need to send a quote immediately. You can just send a polite “Thank you for getting in touch, I’ll send you a quote first thing next
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Can I pause my account if I'm too busy?
Don’t have time to take on more work right now? Want to avoid a drop in your response rate? We’ve got you covered! For times when you’re away or too busy, you can activate the “Out of Office” feature. This will hide your profile from the marketplace during the dates you specify 👌 This won’t affect your ongoing collaborations: your clients will still be able to reach you and chat with you, but they will be notified that you have activated your "Out of Office". You may still receive messages
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Can I change an offer once it's been sent?
To make edits to an offer you sent to a client before they've accepted it, all you have to do is: Head to "My Requests"; Find the request and click on “Offer Sent”; and Next to the offer ID, click “Edit Offer.” *To update an offer after it’s been accepted by your client, please refer to [this article to send an amendment](ht
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Upfront costs for freelancers
If you need to pay for costs upfront on behalf of the author to finance preliminary marketing or publicity costs, such as postage for review copy mailing or advertising costs, you may add a payment to your collaboration to be reimbursed for these expenses. Amendments can be made via the “Offer” tab: After you create your amendment, feel free to leave receipts in the “Files” sect
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What do I do when I haven’t received the initial payment from my client?
When a client accepts your offer, they are automatically prompted to enter their payment details before the collaboration can start. In most cases, they will do so and you’ll get access to the usual collaboration interface. However, you might find that a client hasn’t yet added payment details — in that case, you will see the following screen: Pending collaborations In these rare situa
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How can I update my payment schedule?
You can update your collaboration at any point using amendments. You can amend your offer after you have sent a quote and started working on the project. You'll be able to update the collaboration's dates, terms, and payments. Once you send an amendment, the client will receive a notification asking to approve the changes to the payment schedule. Remember to leave enough time before an upcoming payment for them to accept it! How do I send an amendment? Go to ["My Collaborations"]
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How do I cancel a collaboration without charging the author?
We understand that life happens and sometimes due to unforeseen circumstances, you or your client cannot proceed together. If your client is outside of the free cancellation window, but you’d like to help them cancel with no late fee (for example, a family or medical emergency is preventing them from proceeding) please follow these steps. Submit an amendment that moves the start, completion and all payment dates at least 2 months from now. Then, contact the author directly, and double-
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How do I refund my clients?
Do you need to fully or partially refund the fees to your client? Find out how. If you have to refund a client’s payment partially or in full, follow these simple steps: go to your Account Settings and click “Payment” in the upper right corner. From there, launch your Stripe account (which should already be connected) and find
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How can my client post a review for me?
At the end of every collaboration, your client will be encouraged to leave a review, which involves a star rating and a comment. They can access this review screen through the "Feedback" page in their collaboration dashboard. All your reviews will appear at the bottom of your profile. You’re able to publicly respond to any review by going to your profile and writing a message below it. 