Did you receive an email saying that your payment couldn’t be processed? Don’t worry, it happens sometimes. Most payments go through smoothly, but here are some of the reasons for failed payments:

Do not honor

“Do not honor” is the most common reason for failed card payments, as explained on Stripe’s website. Sometimes, banks will block charges in foreign currencies as a security measure. You may have accepted the offer from a professional residing in a different country, which is why Stripe will charge your card in the local currency of the professional.

We suggest that you contact your bank for clarification. More importantly, you should let the bank know that:

It’s an authorized transaction;
Stripe will try to process the charge again at 6 pm UTC time; and
They should allow the next charge to go through.

Insufficient funds

Another very common reason for unsuccessful card charges is insufficient funds on your account. In this case, the solution is very simple: make sure that there’s enough money in your account by 6 pm UTC the next day. At that time, Stripe will attempt to charge your card again automatically.
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