Reedsy Trust Policy 🤝

You get access to our protection policies and security features.

One of Reedsy’s greatest benefits is our security features. We’re constantly improving upon the safeguards which keep your information safe — and our Project Protection terms ensure that clients and professionals are covered in case of a dispute.

Payment and communication off of the Reedsy platform will expose you to factors outside of our control, putting you at greater risk of fraud and other security issues such as phishing.

Please note that in the event of a dispute, we will only be able to consider communications sent via the Reedsy messaging system. Messages and payments shared outside the Reedsy/Stripe program will not be reviewed by our mediators, which means we can’t step in to help if you’ve taken even a portion of the project off-site.

Therefore we do not permit using personal emails. Phone and video calls are permitted, but we strongly recommend leaving a summary message within Reedsy after a call. This ensures that you have a time-stamped record within Reedsy of any new agreements that were discussed on the call.

Our payment system keeps things simple.

We designed our payment system with the aim of providing peace of mind to all of our users. When a client pays for their collaboration on Reedsy, payments automatically go through Stripe, a payment system that works like an escrow account, guaranteeing a secure transaction.

What is the Introduction Fee?

The Introduction Fee is an amount you will be liable to pay if you take a project off Reedsy (and should not be considered as an alternative fee). It amounts to either £4,000 or 20% of the service fee, whichever is greater. Once you take the project off Reedsy, you are no longer covered by our Terms of Use and Project Protection policy. You will be liable to pay the Introduction Fee in full, and your account will likely be permanently closed.

If someone tries to get you to pay outside Reedsy, let us know.

It is a violation of our terms for either the client or service provider to take payments or communications off-site. You will not be covered by our Protection Policy, be liable to pay the Introduction Fee, and likely have your account closed.

We have worked hard to ensure that Reedsy is an honest, fair, and legitimate marketplace, and we can’t risk our site’s reputation by allowing rule-breakers to remain active on the site. So if you’re asked to take payments or communication off-site, or you think someone might be sending you links to a fake Reedsy webpage, email us immediately at service@reedsy.com or use the “Help!” button at the top of this page to get in touch with us.
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