Reedsy Trust Policy

You get access to our policies and security features.

One of the Reedsy’s greatest benefits are our security features. We’re constantly improving upon the safeguards which keep your information secure — and our Project Protection scheme ensures that clients and professionals are covered in the case of a dispute.

Payment and communication off of the Reedsy platform will expose you to risks outside of our control, putting you at greater risk of fraud and other security issues such as phishing. In addition, it may leave both clients and professionals exposed if a dispute arises.

Our payment and messaging systems keep things simple.

We designed our payment system with the aim of providing peace of mind. When a client pays through Reedsy, payments go through Stripe, a payment system that works like an escrow account, guaranteeing a secure transaction.
Messaging on Reedsy also makes it easy to find and reference important details about your collaboration so the Reedsy team can help in case of a dispute. When you use Reedsy’s messaging system, you also benefit from built-in security features that help keep your work and intellectual property safe.

If you ask us to mediate a dispute, we will only be able to consider communications sent via the Reedsy messaging system. Messages and payment receipts shared outside the Reedsy/Stripe program will not be reviewed by our mediators, which means we can’t step in to help if you’ve taken even a portion of the project off-site.

What is the Introduction Fee?

The Introduction Fee is something you will be liable to pay if you take a project off Reedsy (and should not be considered as an alternative). It amounts to either £4,000 or 20% of the service fee, whichever is the greater. Once you take the project off Reedsy, you are no longer covered by our Terms of Use and project protection policy and are liable to pay the Introduction Fee in full.

If someone tries to get you to pay outside Reedsy, let us know.

Please note that if either the client or the service provider encourages to take payments or communications off-site, it is a violation of our terms. You will not be covered by our Protection Policy and you will be liable to pay the Introduction Fee.

We have worked hard to ensure that Reedsy is an honest, fair and legitimate marketplace, and we can’t risk our site’s reputation by allowing rule-breakers to maintain a presence here. So if you’re asked to take payments or communication off-site, or you think someone might be sending you links to a fake Reedsy webpage, email us at service@reedsy.com or use the “Help!” button at the top of this page.
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