What do I do when I haven’t received the initial payment from my client?

When a client accepts your offer, they are automatically prompted to enter their payment details before the collaboration can start. In most cases, they will do so and you’ll get access to the usual collaboration interface. However, you might find that a client hasn’t yet added payment details — in that case, you will see the following screen:



In these rare situations, it is best to notify our Support team and ask them to get in touch with the client. We will help them with completing the collaboration setup. You should also pause your work on the collaboration until you hear back from them.

Updated on: 10/14/2021