Articles on: General

How do reviews work?

All client reviews are publicly displayed on the professional’s Reedsy profile. Professionals have the opportunity to publicly respond to the reviews at any time.

Reedsy will not remove a review, unless it violates our Terms of Use.

The following types of reviews are not allowed on Reedsy and will be promptly removed from the professional’s profile page:

The collaboration was canceled and no work was delivered;
Feedback that refers the client’s experiences outside the scope of the Project;
Feedback that uses inappropriate language;
Feedback incentivized by a promise for payment, additional services, or a discounted rate; and
Feedback motivated by a threat of extortion.

Note: In case the professional has issued a full or partial refund, or if Reedsy has ruled in their favor in a dispute, the professional may mention it in their public reply to the review.

Updated on: 03/25/2022

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