Do you need to fully or partially refund the fees to your client? Find out how.

If you have to refund a client’s payment partially or in full, follow these simple steps: go to your “Account Settings” and click “Payment” in the upper right corner.

From there, launch your Stripe account (which should already be connected) and find the client’s payment (all payments are sorted by date). Click “Refund” once you’ve found it and select whether it’ll be a full or partial refund. Entire the desired amount and the reason for the refund. If all is good, click “Submit.”

The client will receive the refunded amount in their bank account within 5–10 business days.

P.S. Note that Reedsy fees are non-refundable as per our Terms. For our records, please let us know when you’ve refunded your client.
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