Your work is protected with the Reedsy contract. 🔐

At Reedsy, we are dedicated to providing the highest level of service. Every transaction not in violation of our Terms of Use is covered by Project Protection. That means that if you're not happy for any sensible reason, we'll act as a mediator and help you come to an agreement.

How do I report a collaboration?

As part of our Reedsy service, we will try to help resolve any issues that arise between a client and a professional. In the event that you cannot reach an agreement on your own, you can file a complaint with Reedsy though the Report tab of the relevant collaboration.

We’d be happy to step in and mediate if:

The client provided inaccurate information when the terms of the collaboration were set.
The client has expanded the scope of the contract without updating payment terms, or has attempted to blackmail the service provider in exchange for positive reviews.

When you submit a report, you will be required to provide a detailed outline of the issue and attach any supporting evidence. Please note that we will not be able to review payments or consider communications and documents that were not transferred via the Reedsy platform. Reedsy is only able to review claims that are reported within 7 days of the applicable incident.

How do you resolve disputes?

We review each report carefully and will issue a decision which both client and professional must comply with. Depending on the nature of the complaint, we might for example, reach the decision that part of the fees paid should be refunded or deducted from the remainder left to pay, or we might suspend or terminate an account if we think there’s been a breach of the Terms of Use.
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